keg faq & trouble shooting
FREQUENTLY ASKED KEG QUESTIONS:
1. HOW BIG ARE YOUR KEGS?
Our kegs hold 38L of beer (approx. 100 glasses worth). The kegs themselves are former Pepsi-Cola kegs from the 1960's and are 12 inches wide by 26 inches tall. We ONLY rent 38L kegs.
2. HOW DO I KEEP MY KEG COLD?
When you pick up your keg from the brewery, it will be cold. If you're renting a keg in the summer and are worried about keeping it cold, we recommend purchasing a large plastic garbage can, or large rubbermaid container. Pick up a bag or two of ice and mix the ice 50/50 with water. This will keep your keg nice and cold!
3. CAN YOU DELIVER MY KEG?
We cannot deliver kegs. We've had people pick up their kegs with Car2Go's, cabs, and even a bicycle trailer! You'll figure it out. We believe in you! PS - friends are usually keen to help out the person who's bringing beer to the party.
4. OUR KEG IS DUE BACK AT THE BREWERY BUT WE STILL HAVE BEER LEFT. WHAT DO WE DO?
Grab your growlers, tell your friends to grab their growlers and fill them up with beer! Please do this BEFORE you return your keg and NOT at the brewery. Don't let your beer go to waste! You paid for it, and we don't offer refunds on keg rentals.
5. WHY DO YOU NEED AN IMPRINT OF MY CREDIT CARD?
Well first of all, you're a stranger! So we need a credit card imprint as a security measure to make sure you return your keg on time and in good condition. We are a very small brewery and our equipment is custom made. Please treat it with the love and respect it deserves!
6. CAN I JUST RENT THE KEG? CAN I JUST RENT THE EQUIPMENT?
The short answer is NO. Our kegs are unique and require unique equipment. We will never rent out our equipment because it only works with our kegs. We don't have "pump taps".
7. CAN I BUY A KEG FROM YOU?
unfortunately, We do not "sell" kegs. We rent them out full of beer. Try Amazon or a homebrewing supplies store.
HOW TO SET UP YOUR KEG:
This is a large silver beer container with two connection points and a lid in the middle. One connection point is labelled "PRODUCT OUT" (or "OUT" or "BEER"). The other connection point is labelled "GAS IN" (or "GAS" or "IN").
This has a large silver handle, a clear hose, and a black connector. Use two fingers to pull up on the black connector at the end of the hose and connect it to "PRODUCT OUT" on your keg. You should hear a click when connected properly and beer will pour when you pull your tap forward. Your tap also has a black flow control nozzle you can rotate to find the desired flow of beer.
*It is perfectly normal for a bit of beer to come out around the connection point when you connect your tap. This means your keg is full!
YOUR CO2 TANK:
This is a metal canister with a clear hose and white or grey connector. Turn the valve on top of the canister in the direction of "OPEN" - this is counter clockwise. DO THIS BEFORE CONNECTING TO "GAS IN"!!! Once open, use two fingers to pull up on the white or grey connector at the end of your hose and connect it to "GAS IN" (or "GAS" or "IN") on your keg. You should hear a nice click.
If they're sticky and you have trouble connecting them to your keg, soak them in warm water.
"I CAN'T GET THE BEER TO POUR OUT"
Make sure your connectors are hooked up to the correct connection points on your keg! Unhook everything and try again. Is your CO2 tank turned on? Once disconnected from your keg look for a screw on your tank. Pull back on the white (or grey) connector and press into the screw. You should hear a hissing if your tank is turned on. No noise? Your tank is not turned on. Turn the valve open and try again. Last but not least, is it possible that you're out of beer? Try picking up your keg.
*If you are using one of our special ice taps, make sure the hoses aren't frozen. Also use a 50/50 combo of ice and water.
"THE BEER IS REALLY FOAMY"
Use the black flow control nozzle on the top of your tap to adjust the speed and amount of beer pouring from the tap. Check the temperature of your keg. Does your keg feel warm? Or extremely ice cold? You want the beer to be cool, not warm, and not frozen. If the beer is still foamy you may want to temporarily remove the CO2 tank connector from the keg. Once the beer is pouring nicely, reconnect the CO2 to your keg. If the beer is still foamy, it might mean that your keg is almost empty. It's common for the last 2-3 iltres of a keg to pour out foamy. Don't be sad because it's over, smile because it happened.